Google's Eerily Lifelike AI Reservation Service Is Now Available in Almost Every State

Duplex will call and book a hair salon appointment or a restaurant reservation

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Google has expanded its AI-powered reservations service into every state except Louisiana after more than two years of technical improvements and adjustments to accommodate local laws.

The search giant’s Duplex tool is able to call businesses, such as restaurants and hair salons, and book appointments on behalf of a user. It does so in a synthetic voice so realistic-sounding it initially caused controversy for not disclosing its automated nature to business staffers on the other end of the line.

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