The Anti-Defamation League Previews What's Next for the Facebook Boycott

During the month of July, the Stop Hate for Profit movement led the largest organized advertiser boycott against Facebook in its history. It was significant enough to become part of the conversation when Facebook CEO Mark Zuckerberg faced a Congressional hearing last week and, in the company's latest earnings report, Facebook acknowledged it as a potential headwind that could affect revenue. The boycott has grown to include more than 1,100 companies, including big-name brands such as Unilever, Coca-Cola, Chipotle and Hershey's. Most of these brands committed to Stop Hate for Profit’s ask: a 30-day ad pause on Facebook and Instagram during July. But others have expanded it indefinitely, halting organic posting or even boycotting other social media companies like Twitter. The movement was led by civil rights and advocacy organizations including the NAACP, Color of Change, Common Sense and the Anti-Defamation League. And while the formal U.S. boycott has officially ended, Jonathan Greenblatt, the national director and CEO of the ADL, said that a new ad pause will begin in the United Kingdom. In America, Stop Hate for Profit will "expand" to include different constituencies in the month to come. Adweek caught up with Greenblatt to discuss the future of Stop Hate for Profit and Zuckerberg’s testimony. This interview has been edited for clarity and length. In what ways has this boycott been a success, and how do you think it still has a bit to go in holding Facebook accountable?The success of this campaign has been unmistakable. We launched this thing about six weeks ago and, by all means, what started out as a simple ad pause really spawned a movement that exceeded our expectations. You’d have to go back to a moment like Cambridge Analytica when Facebook really came under this kind of scrutiny. And it all delivered a collective message to Mark Zuckerberg that was unambiguous: Advertisers do not want their content, their ads, their dollars subsidizing hate. [article_summary section="1"]Facebook did make some concessions—but I don’t think they’ve done enough. They announced a senior role to oversee civil rights because of this campaign. They established a team to stem algorithmic racial bias because of this campaign. And [they] finally released their long-delayed civil rights audit and made a commitment to a new independent audit to track hate content on the platform. And finally they’ve begun taking action against some of the hateful groups like the boogaloo movement. There are some real wins. None of this would’ve happened if it weren’t for Stop Hate for Profit. Now, they still haven’t done enough. There are too many groups thriving and flourishing on the platform today. Facebook’s algorithms still recommend horrible, hateful content. Where does Stop Hate for Profit go from here?This started out as a simple action and really matured into a movement, and I think this movement will not go away until Facebook makes the very reasonable changes we’ve asked for. This ad pause in July wasn’t a full campaign—it was a warning shot. The company needs to understand that. For some, indeed this [boycott] will extend. But, it’s going to expand. Most importantly, it’s going to evolve here at home. Another ad pause is not out of the question if Facebook fails to make changes. I’ve had a number of brands say to me, “Tell us when you want to do this again because we’re ready.” [article_summary section="2"]What do you mean by a "warning shot"?Well, I’m not going to say that now just to set expectations. But I can tell you again it’s going to get bigger, it’s going to get broader, it’s going to bring in other constituencies. All that is coming. How do you think the antitrust hearings went for Zuckerberg? And do these questions of anticompetitive behavior relate to content moderation, hate speech and misinformation on the platform?The reason why it keeps coming up again and again and again is that the behavior by Facebook is indicative of what I would characterize as monopolistic indifference and a failure to respond to the demands of customers. And you only do that if you think you’re bigger and stronger than they are and you don’t need them all. I was encouraged that conversations on antirust, concentration of power and market dynamics [last week] talked about antisemitism, racism and hate content. That’s got to be first for Capitol Hill, certainly around these kinds of issues. It just demonstrates how widespread and just how apolitical this issue is. Boycotting Facebook is a much harder proposition for small and medium-size businesses, as well as direct response advertisers. What do you say to companies who might agree on principle with your effort but couldn’t afford to pause for 30 days?I totally understand. They totally have my sympathy because I know how tough it is. We really organized this around big businesses because we knew they could afford it, as opposed to small mom-and-pops who are already being hit by the whammy of Covid-19. But I think what you see from some small businesses is them saying, “Yeah, this is really hard, but ultimately our values matter most.” This boycott focused on Facebook, but it’s not the only social media company with problems surrounding hate speech. Why focus on Facebook? And will your expansion include other companies?Facebook is far and away the largest social media platform on the planet. With 2.6 billion users, that’s more than double YouTube’s reported audience; $18.5 billion in profits. The size of the company is breathtaking, and their market dominance is profound. That’s why they have 8 million customers. So the size and scope and spread of Facebook has no double. But, not only is it the biggest, it’s where the problem is most persistent. During the last six weeks, as Stop Hate for Profit really started to gain momentum, Twitter announced it was starting to take a series of actions, Reddit shut down 1,000 toxic subreddits, even Twitch [temporarily] shut down the president’s account. We’ve already seen other social media companies take demonstrable steps in the right direction, inspired by Stop Hate for Profit. That being said, at ADL, we participated in a 48-hour walkout on Twitter because the company has failed to deal with antisemitic content in the U.K. Stop Hate for Profit could easily end up encompassing other companies if they don’t continue to act with deliberation to tackle this issue.