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The financial-services sector now evokes the sort of public distaste once reserved for the likes of Big Oil and Big Pharma, to judge from the sourpuss results of a survey by TNS.
Credit cards are a major source of consumer discontent. Sixty-one percent of respondents to the poll (conducted last month) rated themselves as “very” or “extremely” dissatisfied with the fees charged on credit cards. The same proportion were as dissatisfied with the cards’ interest rates.
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