Chase Fails to Read the Room, Sparks Backlash With Snarky Tweet About Low Bank Accounts

The bank had to delete its #MondayMotivation message

Chase's tweet elicited criticism from many Twitter users, including Elizabeth Warren.
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Living with a low bank account means enduring the constant dread of a single unexpected expense gutting the last of your savings—and triggering a spiral of overdraft fees.
So it’s not too surprising that quite a few people were unamused, and some downright enraged, by a Chase tweet today that offered snarky budgeting tips as #MondayMotivation:

You: why is my balance so low
Bank account: make coffee at home
Bank account: eat food that’s already in the fridge
Bank account: you don’t need a cab, it’s only three blocks
You: I guess we’ll never know
Bank account: seriously?
#MondayMotivation

With income inequality an increasingly volatile point of political and cultural tension, the tweet fell more than flat on Twitter. Many pointed out that when JPMorgan Chase found its own finances in peril in 2008, instead of bypassing cab rides or making coffee at home, the bank accepted $25 billion in bailout funds from the U.S. government.
The Chase tweet quickly generated considerable backlash, which continued long after the original tweet was deleted. Eventually even Democratic presidential candidate Elizabeth Warren shared a screenshot of the tweet and turned the tables on the bank’s meme.

The bank was trying to leverage a meme that’s been around for a few years and typically makes light of how obstinate and unreceptive someone can be:

Several consumer brands get away with being feisty on Twitter, but Chase learned the hard way that consumer tolerance for snarky zingers from Wendy’s doesn’t extend to massive financial institutions.

Chase did not respond to Adweek’s request for comment on the brand’s tweet and resulting criticism. After deleting the tweet and being taken to task, the brand stopped short of apologizing but vaguely acknowledged the tone-deaf post:


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@griner david.griner@adweek.com David Griner is creative and innovation editor at Adweek and host of Adweek's podcast, "Yeah, That's Probably an Ad."