Casual Dining Chains Show Improvement, but Rating Agencies Remain Wary

Chili's, IHOP, Denny's, Outback Steakhouse and more reveal their latest quarterly results

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Of the business sectors most impacted by the pandemic, casual dining remains one of the hardest hit. And recent quarterly earnings indicate it’s still a long road back to normal.

While its better positioned fast food brethren—many of which entered the pandemic already equipped for the new normal with drive-thrus and delivery—indicated that operations were getting back to normal, with some such as Popeyes even reporting positive numbers, comparable sales even as recently as July were still down by about a third.

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