Big Doesn't Always Mean Best

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In the September home-computing cover story of Yonkers, N.Y.-based Consumer Reports, users of dial-up Internet services rate their favorite ISPs. The result? While AOL laid claim to the largest user base by far, consumers were “less satisfied” with the online behemoth–along with fellow big-name ISPs Compuserve and MSN–than with that of other services.

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