Amica Pulls a J.D. Power Play

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BOSTON Cronin & Co. seeks to raise doubts among consumers about their current insurance company relationships in a multimedia push for Amica Mutual Insurance.

A 60-second television commercial (which combines two 30-second spots, “Trophy Case” and “Push,” that will also run separately) opens on someone placing an award in a display case. “What does it mean when J.D. Power and Associates ranks you highest in customer satisfaction among national auto insurers six years in a row?” the voiceover asks as additional trophies are jammed onto the shelf which begins to sag in the middle, creak and eventually crack.

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