Airline Customer Satisfaction Is Back … to Pre-Pandemic Misery

Delta, JetBlue, Southwest and Alaska rise above turbulent travelers as soaring prices weigh down others

Inspiration meets innovation at Brandweek, the ultimate marketing experience. Join industry luminaries, rising talent and strategic experts in Phoenix, Arizona this September 23–26 to assess challenges, develop solutions and create new pathways for growth. Register early to save.

Air travel is back. And nobody’s happy.

At the end of March, the Transportation Department recorded more than 188,000 flight departures in a week. That’s the most since the 2021 holiday season—and nearly 30,000 more flights since the same time last year. The more than 58 million U.S. travelers who flew in February were more than double the 27.5 million who flew during the same month in 2021.

While that’s all still well below pre-pandemic highs, it indicates a strong return to leisure trips as business travel struggles to recover.

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in