Accidental Blame

A couple of weeks ago I drove back to Westport, Conn., from a client meeting in Tarrytown, N.Y. In order to avoid the dreaded I-95 rush-hour traffic, I took the Merritt Parkway. En route I called my COO to chat about a few work-related issues and for the next 35 minutes, until I reached the Route 7 connector, I had seven dropped calls.

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