View Post Op-Eds | Social Media Op-Ed: When Tragedy Strikes, Silence is Golden By Kiran Aditham on Apr. 17, 2013 - 12:31 PM We’ll spare you the preamble and just let you read this piece sent to us from Heidi Modarelli-Frank, VP, client social strategy at Cleveland-based agency, Marcus Thomas. The world has learned to turn to social media when tra ...