Microsoft Apologizes for T-Mobile Sidekick Screw-Up

By Kiran Aditham 

Nicholas Carlson over at Business Insider shares the woeful tale of T-Mobile Sidekick users and how they basically watched their contacts go bye-bye last week thanks to a Microsoft server screw-up.

Apparently Microsoft subsidiary Danger (fitting name)forgot to back up customer data on its servers before upgrading its Storage Area Network. Whoops. The end result was T-Mobile clientele losing all of their contacts, photos and other kinda important items. Users will be thankful to know that the guilty parties have subsequently sent a reassuring letter which begins:

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“Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption. We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device–such as contacts, calendar entries, to-do lists or photos–that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger.”

For a company that’s supposedly lagging in the mobile market, this snafu certainly ain’t helping the cause.

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