These 12 Agencies Have Masterfully Adapted in an Increasingly Digital Marketplace

Adweek's Agencies 3.0 list showcases new ways to move forward

Faced with the relentless onslaught of digital change, agencies have been forced to adapt quickly or risk irrelevance. For the most part, the industry has responded in some form or another. Our list of Agencies 3.0 aims to shed a light on those shops that have adapted most nimbly. In most cases, they’re small, independent shops whose size allows for fast adaptation, be it making use of earned media, bringing clients deeper into the creative process, or even embracing automation on their own scales. Here’s a sampling of shops that have earned the attention.

360i
Clients: Coca-Cola, Canon, Red Roof Inn
Offices: New York, Atlanta, Chicago, Los Angeles, London, São Paulo

A granddaddy among digital agencies—it started as a search specialty shop in 1998—360i has adapted to the changing needs of the marketplace as it heads into its 20th year. After merging in 2005 with New York agency Innovation Interactive, founded by Bryan Wiener, 360i dived heavily into social once its bona fides as an SEO specialist were cemented. Then in 2011, it added brand strategy as an integral part of its offerings. Last year, the shop evolved into a full-service media operation following its merger with fellow Dentsu Aegis Network agency Vizeum, but never abandoned the tools it learned and developed along the way. The end result is what CEO Sarah Hofstetter dubs “alchemy:” 360i’s broad offerings to deliver a deeper execution of the interplay of paid, earned and owned media.

New analytical units including the Contextual Actions Platform, which blends search with real-world data, produced work for clients like Red Roof Inn, for which it paired flight-cancellation and traffic data with the hotel chain’s mobile search efforts, and Canon, for which a Cannes Lion-winning effort displayed real-time photo tips incorporating weather, traffic and other information via digital out-of-home media. The agency bristles with other advanced analytics tools like F3 (the fractional factorial framework), which tests ads and ad formats for maximum effectiveness, and a predictive bidding process that tackles the problem of bid optimization around campaigns with low digital profiles.

The shop is now focused on ways to harness Alexa and Google Home to raise brand awareness and visibility via voice search and chatbots. And an in-house lab of sorts has led to ideas like Adaptoys, an Adweek Project Isaac-winning effort to develop toys for paralyzed people. —Michael Bürgi

Crossmedia
Clients: U.S. Bank, White Castle, GNC, Tillamook
Offices: New York, Philadelphia, Los Angeles

Call it the little media agency that could. Crossmedia, formed in 2000 and allied with German media independent Crossmedia GmbH, has worked to outfit itself with all the tools of its larger holding company rivals. Its analytics arm Redbox (not to be confused with the DVD-rental firm) sits at the center of the operation, its aims ranging from standardizing real-time advanced attribution for all clients’ online and offline media and sales to matching anonymized IDs of U.S. Bank’s customers across several business verticals to optimize media spend for maximum return.

Last year, Crossmedia formed its own programmatic unit, claiming to be the first independent media agency of its size (total $350 million in media spend) to do so. For co-founder Martin Albrecht, a media-buying operation underscores Crossmedia’s belief in delivering transparency to clients—by controlling its own programmatic destiny, the shop ensures clients it’s not double-billing them.

Crossmedia recruited five chefs to create original recipes using White Castle sliders, hoping to change the burger chain’s image as hangover food.

So is dispelling the notion that an agency need be media or creative. Says founding partner Kamran Asghar (a 2014 Adweek Media All-Star): “I wanted to create a place with a holistic approach to communications, and shatter the idea that you were either a creative or a media guy. To us, media is creative.”

To that end, the shop—which is known for serving burgers to staffers every Friday afternoon—created a campaign for White Castle that partnered with Tastemade and Foodbeast to recruit chefs in five cities to make their own unique recipes using the chain’s sliders—a bid to turn consumers’ thinking that it’s not just a place for late-night hangover-busters but serves what it calls “crave-able” food. —M.B.

DCX Growth Accelerator
Clients: L’Oréal, Rémy Cointreau, Fiverr, Coca-Cola, Meetup
Offices: Brooklyn

DCX Growth Accelerator is the 12-person, Brooklyn-based shop behind such social-activism efforts as #JessesPricedOut and airBnBodega.com on behalf of a local business, Jesse’s Deli, threatened by a rent increase—covered by media outlets ranging from The New York Times and NPR to Fox News. More recently, DCX got a lot of attention for its “Trump Huts” campaign—centered around a group of “protest huts” in the shape of President Donald Trump’s hair placed outside of Trump Tower in New York to dramatize the growing wealth divide. DCX’s attention-getting campaigns have helped it land a number of major consumer brands as clients as well, including Coca-Cola, L’Oréal and Rémy Cointreau and rapidly growing tech clients like Fiverr and Meetup.

In a bid to draw attention to the growing wealth divide in the U.S., Brooklyn-based indie DCX created these protest shelters in the image of our president’s hair.

The shop was started two years ago by Doug Cameron, co-founder of the agency Amalgamated, who notes the seismic shift in what clients want from agencies. “Large agencies have spent the past five or six years racing to grow their capabilities in digital areas—everything from social listening to data analytics and programmatic media buying, ecommerce funnel optimization and ad tracking,” he says. “Ad tech firms and the social media giants have been doing the same, and are now increasingly going directly to clients, offering very user-friendly services at a fraction of the cost. Clients tell us that they are actually happy that DCX offers only core services such as brand strategy, comms planning, creative and production expertise because they can work directly with Facebook, Google and ad tech firms for almost everything else.” —Tony Case

Erwin Penland
Clients: Lenovo, Tumi, Denny’s, Califia Farms
Offices: Greenville, S.C.; New York

Erwin Penland is a 30-year-old creative shop that not only makes ads but also consults for clients and even builds tech for them. So besides launching a branded content series for luggage maker Tumi that employed a wide range of personalities (a Formula 1 driver, a pro skateboarder and the like) sharing their travel experiences with Tumi’s high-end 19 Degree suitcase, EP also built a content hub to which viewers of the series were directed, resulting in 11,000 product purchases via clickthrough.

Or take a web video series created for nitrogen-infused Califia Nitro coffee beverage, in which EP’s creative directors were let loose with cameras and came back with footage of prospective customers that resulted in the series, backed by a paid social effort. It launched in August and netted over 20,000 page views to WTFisNitro.com, led to over 23 million impressions across paid social tactics, and doubled the client’s benchmarks.

“We haven’t reinvented advertising. We’re still an ad agency … but brands and people keep changing, so how we approach a business challenge, how we create and talk to people have to keep changing as well,” says president and CCO Con Williamson.

For Tumi, the agency developed a branded content series that tagged along with several personalities, including a Formula 1 driver and a hat designer.

In the case of Lenovo, which wanted to prove its indestructibility, the shop got literally sadistic by putting products through torture. The results of the “Beatbox Torture Test” for its ThinkPad X1 Yoga product, executed on Lenovo’s Facebook page, delivered 340,000 views, 183,000 likes and 2.6 million impressions in a week. “It’s still about good ideas first; that part is timeless,” says Williamson. “Our relationship with [clients] is: Don’t show me more of the same … show me something I haven’t seen before. We find the headroom, and we begin to tinker.” —M.B.

This story first appeared in the Feb. 27, 2017, issue of Adweek magazine. Click here to subscribe.

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