The Modern Agency CEO Must Lead With Empathy

The captain of the ship sets the tone and vision for the agency

The modern agency C-suite is one of rapid change. The typical top-down structure is slowly flattening and the roles of each C-suite position are constantly being altered. The CMO position keeps morphing and adding responsibilities (or is being dropped altogether), heads of HR have become chief people officers, and there are more CSOs and COOs than ever before.