Exclusive: Havas CX Releases X Index on Important Factors for Customer Experience Success

It tracked shifts in consumer focus during the pandemic

x index 2020 logo
The survey is conducted in partnership with research institute OpinionWay. Havas

Havas customer experience agency Havas CX has published the results of its first X Index survey, conducted in partnership with research institute OpinionWay, gauging customer experience efficiency.

The Business of Marketing

Don't miss The Business of Marketing, a new series featuring leading c-suite executives sharing insights on the importance of leveraging the intersectionality of marketing, finance, technology, HR and the boardroom to drive business growth. Tune in.

@ErikDOster erik.oster@adweek.com Erik Oster is Adweek's senior writer covering Agencies.