Exclusive: Havas CX Releases X Index on Important Factors for Customer Experience Success

It tracked shifts in consumer focus during the pandemic

x index 2020 logo
The survey is conducted in partnership with research institute OpinionWay. Havas

Havas customer experience agency Havas CX has published the results of its first X Index survey, conducted in partnership with research institute OpinionWay, gauging customer experience efficiency.

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@ErikDOster erik.oster@adweek.com Erik Oster is Adweek's senior writer covering Agencies.
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