The fundamental idea is very simple, like all powerful notions. A marketer’s best work is only made possible through a diversity of talent applied to that company’s business. In recent years, the advertising community has started to come to grips with the bold-faced truth that we haven’t really talked the “real” talk, much less walked the walk. If you take a hard, honest look at the range of companies in our industry at the present time, they all too often reflect the workforce of 1978, not 2018.
It is unassailably clear that there is still much work to be done for our industry to mirror the demographic diversity emerging in the early 21st century in the U.S. and abroad. And with the tumultuous events of the past few years highlighted by the emergence of the #MeToo and Time’s Up movements for women’s empowerment and anti-sexual harassment, the broader culture is intensely focused on the fight for respect and equality for diverse, often marginalized groups, particularly women and people of color.
While diversity as a centerpiece of social justice efforts is reaching a fever pitch, what can our industry leaders do to spark increased hiring and retention of talent from a mix of backgrounds and identities? While there have been nascent attempts in several quarters to infuse a broader range of cultural and social perspectives into both client and agency marketing teams, we as an industry are still a long way from critical mass. Clearly, there are still many organizations that haven’t prioritized diversity, or perhaps they have but are struggling for guidance for the most effective way to implement best practices.
A sincere commitment
If a marketer or an agency is truly devoted to staff diversity, they must apply sizable resources toward achieving it. This could take the form of investing in a fully integrated program offering entry-level immersion experiences that includes job rotations through a broad range of marketing disciplines over an extended period of time, up to a year if it makes sense.
Similar to a graduate school program, aspirants should be schooled across the wide palette of marketing and advertising disciplines including creative, media, client-side brand marketing and PR. If this sounds like a souped-up, deluxe version of your traditional agency internship program, that’s not where I’m leading. Rather, I envision something much deeper and impactful. The experience and mentoring with senior company executives—including the C-suite—could be much more focused and regimented and then lead into a more sophisticated and beneficial experience. As most of us know or have experienced, traditional company internship programs are often more rudimentary, and the curriculum or training is much more cursory and often administered by middle managers with limited senior-level or C-suite active participation.
What I am advocating can only be accomplished through extensive training and 360-degree feedback modules that bring together the gamut of stakeholders in an ongoing, committed basis including the C-suite and evp/svp level, chief talent officers, recruiters and, of course, the diverse talent.
A program of this caliber, if executed properly, would rise to the level of postgraduate, master class work. Imagine, if every company in our ecosystem—large, medium and small—took this approach en masse. In this way, we would all be the catalysts for broader industry-wide transformation. For inspiration, one need turn no further than to Verizon, whose chief marketing officer, Diego Scotti, has been one of the pioneers on this front with his Ad Fellows program.
By launching something similar at your company, you will reap strategic benefits; this would not simply be an altruistic endeavor. You would in effect be creating a mechanism that would actively create and identify a healthy pool of diverse talent on an ongoing basis, which you can ultimately draw from to contribute to the greater success of your company and your partners. The goal could be to place all participants post-program within the industry.
Hopefully, these thoughts and ideas will work to inspire a wave of similar efforts from brands and agencies across the entire industry. There is a lot of work ahead to increase diversity in advertising and marketing, but companies should look at diversity as an opportunity not an obligation. Those corporate cultures that value innovation and progress have the opportunity to foster a competitive advantage that could transform the company in more ways that you could imagine. Cheap PR, like cotton candy, tastes nice but is ultimately unsatisfying. Elbow grease and creativity to support an unshakeable will to fairness and personal growth will actually be beneficial to the bottom line. It really is about progress and prosperity.