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I interact with the C-suite of many agencies. That’s how I met and came to know Danielle Austen, founder and CEO of fluent360. What’s interesting about her story is the multiple diverse intersections represented: an African-American female founder and CEO whose agency has a unique partnership with a holding company and who possesses a long track record of success. In honor of Black History Month, it felt like a great time for her story to be heard.