Data Points

Infographic: Two-Thirds of Consumers Have Never Used an App to Send Money

Digital wallets are slow to be embraced

data-mobilebanking-content-2018 — How apps are changing the way the world banks—and how they aren't.Getty Images

While smartphones have revolutionized the way we do most everything, from buying groceries to doing laundry, fewer people use apps to handle their finances than one might think, according to new research from customer experience management provider Clarabridge.

While 64 percent of consumers have downloaded their bank’s mobile app, only about a third (37 percent) have sent money using an app like PayPal or Venmo in the past six months—and just 29 percent say they use a digital wallet like Apple Pay or TransferWise.

“Consumers