Topic: Customer Service

Spotify Thanks Customer With Custom Playlist Featuring a Secret Message

Gesture looks and sounds just about perfect

Here's a customer-service story that will be music to your ears. Someone on the Spotify team created a custom playlist yesterday thanking user Jelena Woehr for some positive feedback she…

How Chili's Got Nearly a Million Likes by Fixing a 'Broken' Burger for a Girl With Autism

Another touching customer-service triumph

We've mentioned before—notably in last summer's Panera case—how random acts of kindness in customer service can snowball into massively positive PR when the customer involved relates the story poignantly through…

When They Find What You Left on One of Their Planes, Southwest Will Send You a Poem That's Lame

'But it's the thought that counts, right?'

Did you leave something on a Southwest Airlines flight? Don't worry. If they find it, they will send it back to you—along with the added gift of an unbearable poem…

Comedian Rips Time Warner Cable in Hilarious Newspaper Ads

Flight of the Conchords regular Eugene Mirman put his sense of humor, and a couple of thousand dollars, into some newspaper ads lashing out at Time Warner Cable's incompetence and…