crisis management

What Johnson & Johnson and Lumber Liquidators Did Right—and Wrong—in Cancer Claim Responses

Two brands found themselves in hot water recently after their products were linked to cancer, and their reactions offer lessons in crisis response management.

All Chipotles Will Close for Hours-Long Safety Talk. Will It Help, or Taint the Brand Even More?

Today's announcement that Chipotle will temporarily close its entire system on Feb. 8 for a few hours of food safety training was only the latest development for a chain that's made headlines with a string of health incidents.

Nike Cuts Adrian Peterson as Brands Continue to Condemn NFL

Nike will no longer sponsor National Football League star Adrian Peterson, who was re-suspended by the Minnesota Vikings this morning stemming from allegations of abusing his 4-year-old son.

Clippers Try to Repair Brand With ‘We Are One’

The National Basketball Association has banned Los Angeles Clippers owner Donald Sterling for life in the aftermath of his racist rants, which were recorded and distributed to the world.

US Airways Won’t Fire Anyone for Porno Tweet

Give US Airways credit for not doing the knee-jerk thing most any other corporation would have done, instead circling the wagons while trying to make sense out of its pornographic tweet from Monday.

Brazil’s Unrest May Affect Social Media Marketers for a Year

When Brazilian digital agency execs recently flew home from Cannes to São Paulo or Rio de Janeiro, they landed onto a terrain rattled by people-in-the-streets protests on a scale that's rarely been seen in recent We