VirtuOz Debuts Customer Engagement Tool for Facebook
VirtuOz is launching its first customer service engagement tool, also known as an intelligent virtual agents, for the social network.
As customers and companies continue to meet on Facebook to address support and sales issues, VirtuOz is launching its first customer service engagement tool, also known as an intelligent virtual agents, for the social network.
VirtuOz cites two data points to support its Facebook initiative. A Zendesk study found that 62 percent of consumers have used social media for customer support, generally in the retail, telecommunications and travel/hospitality industries.
Facebook is also the largest social media platform for consumers to interact with businesses, having three times the volume of other leading social media venues combined, the study also revealed.
VirtuOz also announced today that the first corporate Facebook page to deploy its IVA is the European travel web site Voyages-sncf.com.
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