Or so they say. Judge for yourself here.
One point of note:
Special thanks to Zendesk, with whom we celebrated our millionth ticket in a year’s time.
What @crystal actually means is that Twitter received one million help ticket requests over the past twelve months. Now, one, that’s not really something to boast about and, more importantly, two, how many of those tickets received nothing more than the usual automated reply of FAQs followed by a swift closure? Thirty per cent? Forty? Fifty? I wonder, I wonder…
PS. If you need help on Twitter, just ask.