Twitter Launches Customer Support Prompt via DMs, Customer Feedback Tools
Twitter announced this morning a new customer service tool, prompting customers to engage with companies via direct messages. They also launched a way for customers to offer feedback after such an interaction.
Twitter announced this morning a new customer service tool, prompting customers to engage with companies via direct messages. They also launched a way for customers to offer feedback after such an interaction.
Product manager Ian Cairns explained in a blog post:
Twitter is live, public, and conversational — and the best place for businesses and customers to connect. In fact, with millions of customer service-related interactions happening every month on the platform, many of our advertisers tell us that over 80% of their inbound social customer service requests happen on Twitter.
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