How Do Airports Use Twitter? [INFOGRAPHIC]

Gatwick Airport, the UK’s second-largest airport (behind Heathrow), and the busiest single-runway airport in the world, annually shuttles 32 million passengers toward than more 200 destinations across 90 countries.

Now, thanks to a 24-hour customer support presence and some innovative hashtag use, Gatwick has been recognised for their efforts on Twitter with a verified account, becoming the first airport in the UK to secure the blue tick.

The Gatwick Airport profile has more than 30,000 followers, with whom it engages heavily, sending almost five thousand tweets, many of which are replies.

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