This used to be a fairly regular occurrence, of course, but it’s a pretty rare event nowadays. Indeed, I believe the last major failure was in October 2009, so that’s pretty good going for a company that is now delivering some 50 million tweets a day.
But, and as always, the real concern with Twitter is their ongoing problem with support and announcements. Head on over to the official status blog, and there’s nothing about this issue. Read the tweets from @twitter, and they haven’t updated since Friday.
No doubt we’ll get the official word from Twitter five minutes after it’s all started working again. If this has all been happening for more than eight hours (as Dave Winer suggests), then this verges somewhere between unacceptable and unforgivable.
It’s social media, right? What does it say when you don’t use your own platform to make announcements about your own platform? Maybe social negligence is closer to the truth.
UPDATE: Finally, Twitter is “aware of the issue and investigating.”