The pain points of app development

There were over 50 billion app downloads in 2013, and while many developers struck gold, an overwhelming number of companies suffered through growing pains significant enough to set them back from competitors.

“I’d say that the biggest mistake, from our perspective, is not considering how the app will be supported,” says Jason Mitchell, director of product management at MokiMobility, a cloud-based mobile device platform and development company. “Apps are the new face of business and you’d never launch a new business without having a fleshed-out customer support experience in place.