Facebook Support Dashboard Sheds Light On Content-Reporting Process

By David Cohen 

Facebook is testing a new product that allows users who report objectionable content to follow the progress of their reports and receive alerts when the social network has decided the fate of the reported content.

The support dashboard will initially cover photos and timelines, with more types of content to be added later.

The “learn more” section, located next to the reports, will direct users to the sections of the Facebook community standards that apply to their reports.

Should Facebook choose not to delete reported content, users who submitted reports will be given the options of messaging, unfriending, or blocking users who posted the content in question.

The support dashboard is in the early testing stages, but one addition Facebook might want to ponder in the future is a similar reporting process for users whose content has been removed, as accounts have been suspended by the social network over such content in the past.

Facebook Product Manager for Support Engineering and Site Integrity Terry Guo said:

We are always looking for ways to make reporting easier and more transparent for the people who use Facebook. Through these vital reports, people help us effectively take down content that is against our policies. That is why we are excited to launch this feature, which will enable people to track their reports and inform them when action is taken. The hope is that the support dashboard will provide greater clarity and accountability to our processes.

Readers: Do you believe the information provided by Facebook’s new support dashboard will be helpful?