Retailers' Customer Service Via Facebook Still Lacking

Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.

Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.

StellaService posted customer-service questions and comments on the Facebook walls of the 20 retailers, and found that:

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