Retailers' Customer Service Via Facebook Still Lacking
Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.
Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.
StellaService posted customer-service questions and comments on the Facebook walls of the 20 retailers, and found that:
- B&H Photo was the fastest to respond, doing so within two minutes.
- Bed Bath & Beyond, Williams-Sonoma, Sur La Table, and Foot Locker all responded within 30 minutes.
- B&H, Gap, Bed Bath & Beyond, JackThreads, and Williams-Sonoma
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