Small Milk Box or Verizon Certified Replacement Box? You Decide

A friend and co-worker walked towards me yeterday with a hand raised holding a small object. Why, I wondered, was he waving a small box of milk (the kind kids put in their lunch box) at me? I learned that the box was a “Verizon Wireless Like-New Certified Replacement” containing a refurbished Droid Eris to replace his malfunctioning unit that is still under warranty.

He had called Verizon Wireless the day before, described the problem, and was told to expect a replacement device sent via overnight delivery.

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