Another Customer-Service Option For Facebook Pages As Parature Social Monitor Launches In Beta

Customer-service software provider Parature announced the beta launch of Parature Social Monitor, its method of allowing brands to monitor Facebook and other social networks for key customer-service issues and manage them through to completion.

Customer-service software provider Parature announced the beta launch of Parature Social Monitor, its method of allowing brands to monitor Facebook and other social networks for key customer-service issues and manage them through to completion.

Parature Social Monitor will be incorporated into the company’s customer-service suite, and its features include:

  • One simple user interface through which customer-service agents can monitor, categorize, and respond to activity from multiple Facebook pages and Twitter accounts, or via the Web, email, or chat.
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