INFOGRAPHIC: Which Industries, Brands Excel At Answering Questions On Facebook?

By David Cohen 

CSRs650The telecommunications industry received the most customer-service questions via Facebook in the third quarter, while the finance industry is the most responsive, and Personal Argentina was the top brand on Facebook in terms of answered questions minus unanswered questions, according to the latest Socially Devoted report from social media analytics platform Socialbakers.

Socialbakers also found that 10 percent of brands are handling the bulk of customer-service questions on Facebook (85 percent) and Twitter (89 percent).

Readers: Were you surprised at the performances of any industries included in this Socially Devoted report?


Customer-service representatives image courtesy of Shutterstock.