Study: Customers Still Prefer Company Websites To Facebook Pages

In 2011, U.S. marketers spent more than $3 million on Facebook brand pages. What are they getting for that money? Research from social marketing firm Get Satisfaction and analyst Incyte Group shows that despite the heavy investment on Facebook, consumers still visit a companies' websites more often, and would rather be introduced to a company through friends, not ads.

In 2011, U.S. marketers spent more than $3 million on Facebook brand pages. What are they getting for that money? Research from social marketing firm Get Satisfaction and analyst Incyte Group shows that despite the heavy investment on Facebook, consumers still visit a companies’ websites more often, and would rather be introduced to a company through friends, not ads.

Other findings from the study, released Thursday:

  • When people log onto social networks such as Facebook, 70.2
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