This is an updated version of our previous post on Facebook groups vs pages.
Over the past couple years the Facebook Pages and Groups products have moved closer together, forcing marketers to ask themselves: which one should they use? After writing a complete guide to Facebook Pages, we thought it would be useful to highlight the core differences between Facebook Pages and Facebook Groups. If you had any lingering questions, this guide should completely clear things up for you!
What Are Facebook Groups?
If you don’t know what Facebook groups are, there’s a good chance you haven’t spent more than an hour on Facebook. However if you are a rare exception, we thought it would be useful to explain groups. According to Facebook, groups are “for members of groups to connect, share and even collaborate on a given topic or idea”. While the company continues to make a distinction between groups and Facebook Pages, we see these products eventually merging over time.
Groups can serve as an extremely effective marketing tool. Most importantly, groups serve as a tool for building awareness around various ideas. We’ve rapidly seen many users use Facebook Pages for the same purpose, but this is what groups were initially intended for. The key feature behind Facebook groups is the ability to make them “invite only” or limited to specific networks.
What Are Facebook Pages?
In contrast to Facebook groups, which are focused on organizing around topics or ideas, Facebook Pages “allow entities such as public figures and organizations to broadcast information to their fans.” Facebook’s latest explanation of Pages describes them as “a public profile that enables you to share your business and products with Facebook users.” If you are looking to set up your company’s “official Facebook presence” you would opt for Facebook Pages. We’ve previously highlighted the features of Pages in our Facebook Pages guide and a number of other articles.
Simply put, Facebook Pages are a tool for companies and public figures to engage their fans and customers. With the recent launch of the Open Graph, Facebook Pages and “graph entities” will continue to serve as a tool for Facebook users to interact with companies and public figures on and off Facebook.com.
Facebook Page Or Group: A Feature Comparison
For those looking to determine whether or not groups or Pages will more effectively serve their needs, we’ve decided to highlight the various features that the two products have and how they differ from one another. After reading through this guide you should be able to make a decision about which product will best serve you.
One of the best features of groups is the ability to send messages directly to members’ Facebook inboxes. As the table at the end of this post highlights, messages are restricted once a group surpasses 5,000 members. If you are looking to build a group for marketing purposes, this feature will quickly become useless as the group surpasses a certain level. However the ability to send messages directly to a user’s inbox results in higher conversions over Facebook Page notifications, something we’ll highlight later.
Indexed By Search Engines
Both groups and Facebook Pages are indexed by search engines, however Facebook Pages provide administrators with greater search engine optimization opportunities (see our Facebook Page SEO guide) when used in conjunction with the Static FBML application. That doesn’t mean Facebook groups have zero Google juice. You can control the content within the information area of your group, which is sufficient for showing up in Google and other search engines.
One of the most significant features of groups and Pages is the ability to publish stories to members’ and fans’ news feeds. While stories will not be visible to all users, stream stories can obtain a significant reach. Just as Facebook users have their status updates displayed in their friends’ feeds, groups and Facebook Pages can do the exact same thing. While I don’t know how Facebook prioritizes group stream stories versus Facebook Page stories, Facebook Pages provide post insights which adds a little more value to administrators and was also recently updated to provide much more detailed information.
Targeted Stream Posts
In addition to being able to publish to fans’ streams, Facebook Pages also have the ability to target stream posts based on location in language. If you have successfully attracted fans from around the world, you may want to distribute your English content directly to English speaking fans. Alternatively, you may want to limit the content you publish internationally to international users, rather than bombarding your domestic fans with irrelevant information.
While Facebook has continued to de-emphasize the importance of Facebook Page updates (or notifications), they still remain as a valuable communication channel for Facebook Page administrators. If you want to learn how to send Page updates you can read more here. Facebook Page updates show up in your fans’ inboxes under a separate tab named “Updates”. Since moving updates to this area from the Facebook requests page, the open rate (and response rate) on updates has increased dramatically.
Support For Applications
One of the most significant differentiators between Facebook groups and Pages is the ability for Pages to include applications. Applications enable Facebook Page administrators to extensively customize their Pages. For example, the Static FBML application lets Pages administrators create custom page tabs. Some Facebook Page administrators have opted to use more interactive applications. Einstein Bagels, for example, recently gave away bagels to users that become fans of their Facebook Page. A BMW dealer in Minnesota also published their entire lot inventory on their Facebook Page.
The point is that custom applications provide Facebook Page administrators with infinite customization opportunities.
One of the few benefits of groups over Facebook Pages is the ability to restrict who can access them. There are three types of groups: open, closed, and secret. Open groups function just like Facebook Pages: anybody can join them. Closed groups appear in Facebook search results, however group administrators must approve all members of the group. Secret groups are not visible in Facebook search results and are accessed by invite only. In contrast to groups, Facebook Pages are always public and there is no option to make them private. This is a key differentiator between the two products.
Event Inbox Messaging
One of the greatest weaknesses of Facebook events created by Facebook Page administrators is that you cannot send inbox messages to your fans. Instead, users are sent Page updates. While a decent percentage of your Facebook Page fan base will see the update about new events, many fans will not see the notification. While you can use Facebook ads to promote the event, it’s more challenging to reach all fans.
In contrast, Facebook groups can send event invites to their members. As usual there are still restrictions even to group administrators. As is the case with mass messages, Facebook group admins are restricted from sending event invites to members once the group is beyond 5,000 members. For Facebook Pages, the best way to ensure your members are aware of the event is by using Facebook ads.
One of the greatest values of Facebook Pages is a feature called “Page insights“. Page Insights provide administrators with information about the demographic break down of their Facebook Page fan base as well as engagement information. Whether it’s the number of people viewing media (photos and videos) on your Facebook Page or the number of likes and comments, Page Insights provides administrators with a lot of detail about user interactions.
Facebook also recently completely revamped their insights products. Unfortunately, most page administrators are unaware of this upgrade as the Facebook Pages link to insights, still directs users to the old insights product. If you want to view the Facebook Page insights which are more reliable, you can do so here.
Want to convert visitors to your company website into fans of your Facebook Page? Facebook provides all administrators with Facebook Fanbox widget (as pictured to the left) to help promote their Facebook Pages. Facebook groups on the other hand, have no similar feature. Simply put, Facebook Pages are developed for organizations and public figures to engage with their fans, which is why Facebook is working to help administrators promote their Pages as much as possible.
While Facebook provides other widgets for webmasters, the fan box widget is the only widget that is currently available for Facebook Page administrators. Learn more about Facebook fan box widget.
The final feature is vanity URLs (also called “usernames”). Vanity URLs are the unique URLs that redirect users to your Facebook Page. Facebook groups do not have this functionality as they are simply tools for discussion but not a place for brands and public figures to engage with their fan base. The idea is that by having a vanity URL, you can more easily promote your Facebook Page. When you are talking to your customers you can say “Just visit facebook dot com slash ‘my business’ to learn more about us”.
If you want a vanity URL for your personal Facebook profile or your Facebook Page, you can visit the username assignment page.
If you are trying to determine whether to use a Facebook Page or Group to promote your company or spread ideas, this guide should help you make a decision. We’ve also created a handy chart below, that breaks down the various features of Facebook pages versus Facebook groups. If you have any other questions about the difference between the two products, feel free to post them in the comments!