Conversocial Update Prioritizes Facebook Wall Posts

Conversocial announced the launch of Priority Response Engine, an update to its social customer service software aimed at highlighting time-sensitive Facebook wall posts and comments, as well as tweets, for customer contact personnel.

Conversocial announced the launch of Priority Response Engine, an update to its social customer service software aimed at highlighting time-sensitive Facebook wall posts and comments, as well as tweets, for customer contact personnel.

The company said it analyzed more than 250,000 customer interactions via Facebook and Twitter during the holiday season, and found that while 90 percent of them could be processed automatically, the other 10 percent required individual responses from agents.

To convince people why they need help prioritizing Facebook wall posts, Conversocial also announced the results of a customer service study conducted last month.

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