EXCLUSIVE: 5 Ways Facebook Must Improve Usability
How user friendly is Facebook? UserTesting Chief Executive Officer Darrell Benatar suggests some improvements.
UserTesting asked a panel of U.S. Facebook users aged 20 through 40, all with at least 100 friends, to suss out the site’s usability. Here are the findings.
Make Photo Privacy Settings Easier
When users accessed an individual album, it was unclear to multiple testers that clicking “edit photos” is the way to control the album’s privacy setting.
Some users were searching for a lock icon.
Moreover, we discovered that the profile pictures album does not even have an “edit photos” option.
Users
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