How To Get Businesses To Pay Attention To Your Complaints On Twitter
If you follow even one business on Twitter, you’re part of the majority. But have you ever tried interacting with that business? Sending a question or complaint – and then being summarily ignored – is not a great feeling.
As a consumer on Twitter, you have a fair bit of power at your fingertips. Here’s how to get businesses to pay attention to you.
Know who you’re talking to
Before tweeting to @Rogers with questions about your last phone bill, do a quick search: Does Rogers have a customer service account? In this case, they do, at @RogersHelps.
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