Using video chats over AT&T’s cellular network is impossible, but the company is giving assurances that it is working to resolve the issue by the end of this year. The service, or lack or service, renders new video chatting apps like Google Hangout ineffective.
AT&T has only allowed iOS users access to Facetime as recently last year after blocking the service, citing its own policy for prioritizing pre-loaded apps. There’s no telling how many customers have left the company for better video features, but with T-Mobile’s new 4G wireless network, AT&T is no longer dealing with just Verizon’s superior connections.
Here’s the full announcement on The Verge:
For video chat apps that come pre-loaded on devices, we currently give all OS and device makers the ability for those apps to work over cellular for our customers who are on Mobile Share or Tiered plans. Apple, Samsung and BlackBerry have chosen to enable this for their pre-loaded video chat apps. And by mid-June, we’ll have enabled those apps over cellular for our unlimited plan customers who have LTE devices from those three manufacturers.
Throughout the second half of this year, we plan to enable pre-loaded video chat apps over cellular for all our customers, regardless of data plan or device; that work is expected to be complete by year end.
Today, all of our customers can use any mobile video chat app that they download from the Internet, such as Skype.