An Open Letter to Twitter Developers

All of your users are ultimately Twitter’s users as well. However, they choose to use your applications for various reasons from preferring your user experience over Twitter’s own to features you offer that can’t be found elsewhere to not having other options on their desired handset/OS/language. In many cases they have voted with their wallets, preferring to purchase your app or pay for your monthly service over using Twitter’s free apps and services. Yes, paying customers expect support, but they are also less likely to move on to something else and lose their investment in money and time.

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