Facebook Plummets In 2012 American Customer Satisfaction Index
Facebook took a beating in the latest American Customer Satisfaction Index, released Tuesday in partnership with ForeSee, experiencing the largest decline of the 230 companies measured, 8 percent, and setting a record low for an e-business.
Facebook took a beating in the latest American Customer Satisfaction Index, released Tuesday in partnership with ForeSee, experiencing the largest decline of the 230 companies measured, 8 percent, and setting a record low for an e-business.
The social network’s 61 percent performance in the 2012 ACSI placed it in the bottom five of the 230 companies included.
Meanwhile, rival social network Google Plus debuted on the ACSI with a bang, scoring 78 percent.
Pinterest, Twitter, and LinkedIn also made their ACSI debuts in 2012, all finishing ahead of Facebook by scoring 69 percent, 64 percent, and 63 percent, respectively.
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