What Every Social Media Marketer Should Know About PSS CREDBoard

We’ve written about a number applications – Involver AMP, Context Optional Social Marketing Suite, Hootsuite, Scout Labs and others – for social media monitoring and management designed to support brands’ marketing and client support efforts. Contact center system integrator and service provider Product Support Solutions, Inc. (PSS) approaches these needs with its just-introduced CREDboard social media dashboard, adding social media touch points to its existing, enterprise-wide customer engagement offerings. The result is that social media marketing is a part of – rather than apart from – ongoing sales and support interactions.