10 Lessons for Social Customer Service [INFOGRAPHIC]
What can social learn from traditional customer service? Actually, a lot.
We know that companies are notoriously bad at handling customer service over social-media platforms. With a huge increase in customers turning to social channels to communicate, businesses should be focusing more and more resources to handle the demand.
Social-media engagement platform Sentiment made an infographic about what social can learn from traditional customer service. In a blog post, the company detailed some other insights about social customer service:
- Seventy percent of businesses will be using social for customer service by mid-2014.
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