During these turbulent times, 20% of shoppers have left their primary grocery store in favor of another, according to new survey data from McKinsey & Co.
Not only that, but 37% of those who’ve made the switch expect to remain loyal to the new retailer after the crisis ends.
The main reasons people stopped shopping at their primary grocer were constant problems with keeping the shelves full and better ecommerce offerings elsewhere. Another contributing factor was that consumers opted to rely on a store that was located closer to their home or place of work.
McKinsey estimates that prior to Covid-19, about 3% of U.S.
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