Set phasers to annoyed (we know, we know)! Classic British theater vet Sir Patrick Stewart–best known for his appearance on that one episode of “Frasier” where his character thinks Frasier is gay and Frasier goes along with it because he desperately wants to hang out with the director of the Seattle Opera–has something in common with every other member of the Western world: He doesn’t much care for Time Warner Cable’s customer service!
Stewart has been blowing up the Internet lately. His recent move to Brooklyn’s favorite baby-making factory, Park Slope, inspired a hilarious Tumblr page, and this week he used his Twitter feed to express his frustration in seeking help with his new Time Warner Cable account and hearing…crickets!
Stewart tweeted “All I wanted to do was set up a new account with
@TWCable_NYC but 36hrs later I’ve lost the will to live” before engaging in a fruitless back-and-forth with Time Warner’s Twitter representative. We like this guy–and, given the fact that his message was favorited nearly 300 times and re-tweeted more than 600 times, we hope Time Warner got the message!
We did have a larger point, though: Time Warner seems to think that their stranglehold on the New York market allows them to take their sweet time in responding to customer service requests, because what are those poor saps gonna do, cancel their subscriptions in record numbers? Ha ha ha, good one. By the way, how’s that weird new pricing plan going, guys? Not so well?
Hey, no worries. Who needs good PR when you’re the only game in town?