Sony also had to shut down the PlayStation Network on April 20 after a data breach on April 19 that may have affected 77 million users. Sony did not admit to consumers that this breach happened until six days later. The attack, one of the biggest ever, could cost more than $1 billion.
“Sony put the burden on consumers to ‘search’ for information, instead of accepting the burden of notifying them,” said Rep. Bono Mack (R-CA) during a Congressional hearing that took place yesterday. Sony did not accept an invitation to appear at this hearing, but sent a letter instead.
“If I have anything to do with it, that kind of half-hearted, half-baked response is not going to fly in the future,” the Congressman continued.
According to Gawker, Anonymous, which might be familiar to you from the Wikileaks ruckus a few months ago, heard from angry PlayStation fans (a.k.a. “nerds”) after a hack attack in early April. Fans let it be known that they don’t want Anonymous messing with PlayStation. Anonymous wants it to be clear that they’re not into that (anymore).
Sony’s response is being criticized not just by Congress, but by everyone else, including PR crisis experts. A quick Google search shows that there are also security concerns bubbling up that could have a long-standing effect on the company. Customers will question whether they can trust that Sony will keep their information safe, a big deal these days. And lawsuits are being filed. Perhaps Sony is working on some big response to all of this, but they can start with an apology and an explanation of what’s happening.