Firm Wraps Up the Year With One Last PR Fail

Just when you thought all the PR gaffes that could be made in 2011 had been made, we have one more example to prove you wrong.

Ocean Marketing has, according to gaming site Kotaku, been pretty much destroyed by a customer service incident that never should have happened ever on modern-day planet Earth.

You can read the entire email chain on the website Penny Arcade, but in short, a customer contacted Paul Christoforo, the president of Ocean Marketing, which was representing a company that makes a