American Airlines Honors 'Mistake Rates,' Earns PR Mileage
Flying the friendlier skies.
Since the harrowing days that followed September 11, 2001, the airline industry has been pummeled and left with no hope, little assistance, and no real good PR beyond the occasional, mostly random stunt. (Yes, Frontier Airlines, we’re looking at you.)
Given the financial woes most airlines have been facing, everyone would expect the bag fares (sans Southwest) and all those ridiculous fees during their travels because we all have to eat, right?
That is what makes what American Airlines did so newsworthy and #PRWin.
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