American Airlines & Bag Checking PR
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The big PR “damage control” story for today is American Airlines’ decision to charge $15 for each checked bag.
BusinessWeek’s David Kiley sent this “memo” to Weber-Shandwick, American Airlines agency of record, suggesting they forward it to their client:
Dear Client: Instead of instituting a fee for checked bags, which will be a lightning rod of bad publicity, please consider burying the cost of rising fuel in across-the-board ticket price increases. Consumers understand that many consumer prices are rising because of increasing fuel costs.
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