Airbnb Founder: 'We've Had a Crash Course in Crisis Management'
Over the past week or so, we’ve heard crazy stories of houses vandalized and goods stolen from people who rented their places using the travel service Airbnb. Besides the physical and emotional damage detailed by the owners, Airbnb has been catching some serious heat because of its lack of response.
Now Brian Chesky, CEO and co-founder of the company, has announced that on August 15 it will launch the $50,000 Airbnb Guarantee that will cover owners in case of vandalism.
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