A New Zip Code


Until recently, the online local space was considered sleepy at best, dormant at worst. Yet no one doubted its potential at some point down the line.

But now, a confluence of factors is spurring interest in the local Web. As a result, several major online media companies are embarking on ambitious content plays in the segment, including AOL's local news project and's purchase of Plus, both Google and Microsoft have recently shown interest in purchasing the local listings guide Yelp.

"Online local is the largest commercial opportunity yet to be won," says Jon Brod, evp of AOL Ventures. "It is the great white space." And advertisers are finally giving online local some marketing cred. Borrell & Associates predicts that local online ad spending will reach $14.9 billion this year, an increase of 5 percent. "Local is certainly the new black," says CEO Gordon Borrell.

However, while local has been one of the few segments growing over the past year, that's not exactly TV money. So why the interest in the space if the dollars aren't huge? "Local newspapers used to be the 800-pound gorilla," says Charlie Tillinghast, president and publisher of the MSNBC Digital. "The demise of newspapers creates a great vacuum."

Tillinghast says that demand can be met by EveryBlock, which is attempting to become a hyperlocal resource by gathering and organizing info from government agencies, and then tasking local users to provide block-by-block news. "We're going after the truly local stuff, the messy part of local. The potholes."

Patch, AOL's growing network of local news sites, may not aspire to be all about public works departments, but they are digging deep into local content. The company has hired reporters to report on towns like Garden City, N.Y., covering topics like the creation of a new animal cruelty unit, the doling out of the town budget and high school hoops.

"This is low-cost professional journalism," says AOL's Brod. "What used to be cost prohibitive and labor intensive isn't anymore." In other words, publishing technology is cheap, and there are tons of unemployed freelancers out there looking for work.

Consider startup, led by former AOL Digital Cities exec Rick Blair. The company has tapped a staggering 29,000 writers, including former reporters, bloggers and passionate locals, in 240 U.S. cities. Blair says that now reaches 18 million unique users. But the majority of its writers are part-timers. "We tell people, 'Don't quit your day job,'" says Blair. Still, not everyone sees hyperlocal news as a gold mine even if costs are low. "The audience opportunity is what is driving the investment," says Tillinghast. "I don't think it's the revenue."

"AOL and some of the other guys are a bit misled," says Borrell. "There are very few examples of where local news is supported by ads. More money is going to sites where people are reaching buyers."

Borrell is referring to local online lead specialist companies like Yodel, ReachLocal and These companies, which have exhibited the largest ad growth in the space, do the dirty digital work that many small businesses aren't equipped to do like creating banners and videos, and navigating search marketing. The fact that the local lawyers, plumbers and pizza places were just not ready to market online (many still don't have Web sites) has always been considered a major hang-up in the local online space.

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