How a Chatbot Helped This Vinyl Records Startup Make $1 Million in 8 Months

The Edit is part algorithm, part human touch

Chatbots already have a little bit of a bad name. Early reviews for the ones on Facebook Messenger have been rough due to apparent malfunctions, and Microsoft's Tay has been an utter disaster, at least on a couple of occasions. 

But a startup called ReplyYes, which offers a text-to-buy system for retailers, provides a glimpse into the potential of automated messaging. Interestingly, the company has a pair of e-commerce ventures. One sells vinyl records, the other graphic novels.

The vinyl store, called The Edit, has sold $1 million worth of records since it debuted eight months ago.

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