AT&T Users Hit With Major Outage in New York
Mobile provider says problem due to a 'software upgrade'
AT&T customers in New York experienced a service outage this morning due to what the company says was a software upgrade. According to a customer service rep who spoke with NBC New York, the service problems began at around 1:30 a.m. Thursday.
When users tried to make a call, the caller received a display saying that the circuit or channel is not available, and there was no ring tone. If someone else tried to call the user, the calls went directly to voicemail.
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